KreatorHQ Support
Help & Support
Get help with your account, leads, outreach, billing, and launch questions. This is the fastest place to find answers or contact us.
Account & login
- • Sign in and sign up
- • Password reset
- • Account access issues
Leads & outreach
- • Lead batches
- • FitScore updates
- • Outreach actions and workflows
Billing & plans
- • Plan limits
- • Upgrades and changes
- • Subscription questions
Frequently asked questions
A few quick answers for the most common launch-stage questions.
How do I reset my password?
Use the Forgot password link on the login page. We’ll email you a secure reset link if an account exists for that email.
Why did my FitScore change?
FitScores can update when your creator profile changes, when the lead is rescored, or when niche mismatch signals are detected.
How do I contact a lead?
Open a lead from your leads table to use the outreach actions available for that business, including contact details and quick actions.
How do billing and plan limits work?
Your available lead volume and premium features depend on your current plan. Check Billing inside the app for your current access and limits.
Contact support
Need help with a lockout, billing question, or something that does not look right? Email us and include the address tied to your account so we can help faster.